| 000 | 01236nam a2200217 a 4500 | ||
|---|---|---|---|
| 001 | ASIN0133358038 | ||
| 003 | OSt | ||
| 005 | 20190522134232.0 | ||
| 008 | 150605s1995 xxu eng d | ||
| 020 |
_a0133358038 (hardcover) _c$32.95 |
||
| 020 | _a9780133358032 (hardcover) | ||
| 037 | _c395.00 PKR | ||
| 040 | _cAUI | ||
| 100 | 1 |
_aRamundo, Michael. _913914 |
|
| 245 | 1 | 4 |
_aThe complete customer service model letter & memo book _cMichael Ramundo. |
| 260 |
_aEnglewood Cliff _bSimon & Schuster, _c1995. |
||
| 300 | _a360 p. | ||
| 520 | _aDrawing on more than 20 years experience in customer service, the author provides ready-to-use letters and memos that cover every phase of customer service. Included are letters for reaching potential customers, as well as a wide variety of inter- and intra-departmental memos, advisories, and newsletters to help customers service personnel provide optimal service to clients. Organized in five sections: communication with current customers, reaching prospective customers, intradepartmental and dealer communications, interdepartmental communications and public relations. | ||
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0133358038/chopaconline-20 |
| 942 |
_2ddc _cBK |
||
| 999 |
_c9153 _d9153 |
||