000			01665nam a2200229 a 4500
001			ASIN0132536757
003			OSt
005			20190522130811.0
008			140912s1997 xxu eng d
020			_a0132536757 (paperback) _c$102.80
020			_a9780132536752 (paperback)
037			_c195.00 PKR
040			_cAUI
100	1		_aNewman, Diann R. _95947
245	1	0	_aHuman resource management : a customer-oriented approach _b _cDiann R. Newman, Richard M. Hodgetts.
260			_aUpper Saddle River _bPrentice Hall _c1998.
300			_a471 p. _c25 cm.
520			_aHuman Resource Management: A Customer Oriented Approach addresses the needs of human resource management in the hospitality industry. Drawn from industry research and developments in real organizations, the book presents a comprehensive and practical discussion of the human resource issues unique to the hospitality industry. Dedicated to identifying and addressing customer needs, developing outstanding service, and maintaining total quality service; the book presents the role of HRM activities and provides applications of those functions to improving service, productivity, and profit. It presents total quality management in a practical manner so readers can apply these ideas in the workplace. And it emphasizes diversity, ethics, discrimination, and the ways hospitality managers address these issues. A valuable reference for any manager in a hospitality business seeking to improve the functioning of that organization.
700	1		_aHodgetts, Richard M. _95948
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0132536757/chopaconline-20
942			_2ddc _cBK
999			_c7197 _d7197