000 00315nam a2200133Ia 4500
005 20251003130106.0
008 251003s9999 xx 000 0 und d
082 _a658
100 _aGraham Robert
245 0 _aCustomer Relation Management
260 _bViva Books
_aNew Delhi
_c2003
300 _a230
942 _cBK
999 _c42579
_d42579