| 000 | 00348nam a2200133Ia 4500 | ||
|---|---|---|---|
| 005 | 20251003130032.0 | ||
| 008 | 251003s9999 xx 000 0 und d | ||
| 082 | _a658.8 | ||
| 100 | _aChristian Gronras | ||
| 245 | 0 | _aService Management & Marketing : A Customer Relationship | |
| 260 |
_bJohn Wiley _aNew York _c2000 |
||
| 300 | _a394 | ||
| 942 | _cBK | ||
| 999 |
_c42064 _d42064 |
||