000			00318nam a2200133Ia 4500
005			20251003130010.0
008			251003s9999 xx 000 0 und d
082			_a658.812
100			_aJ.W.Kincaid
245		0	_aCustomer Relationship Management
260			_bPearson _aNew Delhi _c2006
300			_a480
942			_cBK
999			_c41719 _d41719