000 00312nam a2200133Ia 4500
005 20251003130008.0
008 251003s9999 xx 000 0 und d
082 _a658.812
100 _aShanthi
245 0 _aImplementation Of Crm In Services
260 _bIcfa
_aNew Delhi
_c2006
300 _a176
942 _cBK
999 _c41694
_d41694