000 00320nam a2200133Ia 4500
005 20251003130004.0
008 251003s9999 xx 000 0 und d
082 _a658.812
100 _aS.B.Nageswara Rao
245 0 _aCustomer Service Excellence
260 _bKanishka
_aNew Delhi
_c2004
300 _a477
942 _cBK
999 _c41625
_d41625