000			00319nam a2200133Ia 4500
005			20251003130000.0
008			251003s9999 xx 000 0 und d
082			_a658.812
100			_aWg Zikmund
245		0	_aCustomer Relationship Management
260			_bJohn Wiley _aNew York _c2003
300			_a173
942			_cBK
999			_c41560 _d41560