000			01182nam a22001937a 4500
020			_a9788131764961
082			_a658.5 _bBES-T
100			_aDALE H. BESTERFIELD
245			_aTotal Quality Management
250			_a3rd Ed;
260			_aIndia, _bDorling Kindersley (India) Pvt. Ltd. _c2012
300			_a558p,
490			_a(TQM)
500			_aPresenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers.
504			_aIncludes Appendix, References and Index.
650			_aManagement
650			_aIndustrial Management
942			_cBK
999			_c32439 _d32439