| 000 | 00459 a2200157 4500 | ||
|---|---|---|---|
| 020 |
_a0471720348 (paperback) _c$75.00 |
||
| 020 | _a9780471720348 (paperback) | ||
| 082 |
_a658.8 _bGRO-S |
||
| 100 | 1 | _a | |
| 245 | 1 | 0 |
_aService Management and Marketing : _bA Customer Relationship Management Approach |
| 250 | _a2nd ed. | ||
| 260 |
_a[S.l.] : _bWiley, _c2000. |
||
| 300 |
_a404 p. ; _c25 cm. |
||
| 700 | 1 | _aGronroos, Christian. | |
| 942 | _cBK | ||
| 999 |
_c2801 _d2801 |
||