| 000 | 00421nam a2200157 a 4500 | ||
|---|---|---|---|
| 020 | _c$75.00 | ||
| 020 | _a9812531432 | ||
| 082 |
_a658.8 _bGRO-S |
||
| 100 | 1 | _aGr�nroos, Christian. | |
| 245 | 1 | 0 |
_aService Management and Marketing : _ba Customer Relationship Management Approach, |
| 250 | _a2nd ed. | ||
| 260 |
_a[S.l.] : _bWiley, _c2000 |
||
| 300 |
_a404 p. ; _c25 cm. |
||
| 700 | 1 | _aGronroos, Christian. | |
| 942 | _cBK | ||
| 999 |
_c2800 _d2800 |
||