000			00443nam a2200145Ia 4500
008			240318s9999 xx 000 0 und d
020			_a0471314498 (alk. paper)
082			_a658.812 LEN
100			_aLenz, Vicki.
245		4	_aThe Saturn difference : _bcreating customer loyalty in your company /
260			_bJ. Wiley, _aNew York : _c1999
300			_axiii, 274 p. :
650			_aConsumer satisfaction. Customer relations.
942			_cBK
999			_c27032 _d27032