000			00526nam a22001817a 4500
003			OSt
005			20200227141854.0
008			180328b xxu||||| |||| 00| 0 eng d
020			_a9780749456832
037			_bPak Book _cPKR 1033.56
040			_cAUMC
082			_a658.31245
100			_bWilson, John P
245			_aThe Call Center Training Handbook A Complete Guide to Learning & Development in Contact Centres
260			_aNew Delhi: _bKogan Page, _c2009.
300			_axiv, 319 (Rk # 9.b Sh # 3).
942			_2ddc _cBK
999			_c21313 _d21313