000			00476nam a22001817a 4500
003			OSt
005			20200227140621.0
008			180305b xxu||||| |||| 00| 0 eng d
020			_a9788120318090
037			_bPak Book _cPKR 490.50
040			_cAUMC
082			_a658.812
100			_4Gosney, Jhon W
245			_aCustomer Relationship Management Essentials
260			_aNew Dahli: _bPHI Learning, _c2000.
300			_axviii,234 p ; (Rk # 17 Sh# 05)
942			_2ddc _cBK
999			_c20427 _d20427