000			02108nam a2200241 a 4500
001			ASIN1466512512
003			OSt
005			20200227140434.0
008			160210s2012 xxu eng d
020			_a1466512512 (paperback)
020			_a9781466512511 (paperback)
037			_bPak Book _cPKR 5176.04
040			_cAUMC
082			_a658.4063
100	1		_aAttong, Maxine.
245	1	0	_aChange or die : _bthe business process Improvement Manual _cMaxine Attong, Terrence Metz.
260			_aMew York : _bCRC Press, _c2012.
300			_axxxii,346 p. ; (Rk # 9.a Sh # 5) _c23 cm.
520			_aLeadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. Change or Die - The Business Process Improvement Manual provides you with the tools to do so. Packed with more than 70 pages of workshop tools, agendas, and activities that detail each of the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help you and your team make better decisions. Developed from empirical research and bolstered by the results of client experience from hundreds of hours of facilitated workshops and BPI activity, Change or Die employs the authors' ENGAGE methodology. To ensure your team achieves its deliverables, the authors walk you through each BPI method. In each chapter you will find: Objectives and deliverables clearly identified Real-world examples from companies the authors have worked with―presented using a global manufacturer as an example Activities, questionnaires, and examples A self-assessment tool to help you measure progress, identify gaps in team performance, and determine team readiness for the next stage This resource-rich book includes a CD with supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires―tools designed to ease each participant’s path to project suc
700			_aMetz, Terr
856			_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/1466512512/chopaconli
942			_2ddc _cBK
999			_c20298 _d20298