000			01607nam a2200289 a 4500
001			ASIN0130993069
003			OSt
005			20200227134207.0
008			150120s2002 xxu eng d
020			_a9788177584127
037			_bSheikh Brotehers _cPKR 454.50
040			_cAUMC
082			_a658.4013
100	1		_aBesterfield, Dale H.
245	1	0	_aTotal Quality Management _cDale H. Besterfield, Carol Besterfield-Michna, Glen Besterfield, Mary Besterfield-Sacre.
250			_a3rd ed.
260			_aNew Delhi : _bPrentice Hall, _c2003.
300			_a640 p. ; (Rk #8.b, Sh # 05) _c24 cm.
490	1		_a3rd edition.
520			_aPresenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers.
700	1		_aBesterfield-Michna, Carol.
700	1		_aBesterfield, Glen.
700	1		_aBesterfield-Sacre, Mary.
830		0	_a3rd edition.
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0130993069/chopaconline-20
942			_2ddc _cBK
999			_c18812 _d18812