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_a658.812 _b FRI-C |
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| 100 | _aFriedman, Nancy J. | ||
| 245 | 0 | _aCrisp : Customer Services Nightmares | |
| 250 | _a1st ed. | ||
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_a[S.l.] : _bCrisp Learning, |
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| 650 | _aManagement Sciences | ||
| 942 | _cBK | ||
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_c1387 _d1387 |
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