| 000 | 00840 a2200277 4500 | ||
|---|---|---|---|
| 005 | 20250624123331.0 | ||
| 020 | _a0875844480 | ||
| 035 | _a(OCoLC)33160989 | ||
| 035 | _a(OCoLC)ocm33160989 | ||
| 035 | _a(NNC)1825551 | ||
| 082 | 0 | 0 |
_a658.4 _220 _bREI-T |
| 100 | 1 | _aReichheld, Frederick F. | |
| 245 | 1 | 4 | _aThe Loyalty Effect : The hidden force behind growth, profits, and lasting value |
| 260 |
_aBoston _bHarvard Business School Press _c1996 |
||
| 300 | _axviii; 323 p. | ||
| 504 | _aIncludes bibliographical references (p. 311-314) and index. | ||
| 650 | 0 |
_aCustomer relations. _917627 |
|
| 650 | 0 |
_aConsumer satisfaction. _917628 |
|
| 650 | 0 |
_aJob satisfaction. _917629 |
|
| 650 | 0 |
_aLabor productivity. _917630 |
|
| 650 | 0 |
_aLoyalty. _917631 |
|
| 700 | 1 | _aTeal, Thomas, | |
| 942 | _cBK | ||
| 990 | _aHF | ||
| 999 |
_c11363 _d11363 |
||