| 000 | 00334nam a22001097a 4500 | ||
|---|---|---|---|
| 008 | 160727t xxu||||| |||| 00| 0 eng d | ||
| 100 |
_aPaul, Rik _917340 |
||
| 245 | _aTaj: i will prevail. exemplifying customer service in times of crisis | ||
| 260 |
_aN/A _bEmerald Group Publishing Limited _c2012. |
||
| 300 | _a11 p. | ||
| 942 |
_2ddc _cCS |
||
| 999 |
_c11216 _d11216 |
||