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Delivering quality service : balancing customer perceptions and expectations

By: Contributor(s): Publication details: New York Free Press 1990Description: xii, 226 pISBN:
  • 0029357012
Subject(s): DDC classification:
  • 658.8 20 ZEI-D
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Holdings
Item type Current library Collection Call number Status Notes Barcode
Book Book Air University Central Library Islamabad NFIC 658.8342 ZEI-D (Browse shelf(Opens below)) Available Program Relevancy: MS; MBA;BBA Course Relevancy: Advanced Consumer Behavior; Strategic Services Marketing; Strategic Brand Management P11657
Book Book Air University Central Library Islamabad Management Science 658.8342 ZEI-D (Browse shelf(Opens below)) Available Program Relevancy: MS; MBA;BBA Course Relevancy: Advanced Consumer Behavior; Strategic Services marketing; Strategic Brand Management P11658

Includes bibliographical references and index.

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