Total quality management
Poornima M Charantimath.
- 2nd. ed.
- New Delhi Pearson Education, 2014.
- xix; 587p. ; 24 cm.
The enlarged and revised second edition of total quality management blends the fundamental principles and historical foundation of total quality with practical applications and examples. The coverage of high-performance practices and developments in the quality management arena enables students to develop a basic appreciation of quality management concepts while retaining their focus on the goal of continuous improvement.