TY  - BOOK
AU  - Ramundo,Michael
TI  - The complete customer service model letter & memo book 
SN  - 0133358038 (hardcover)
PY  - 1995///
CY  - Englewood Cliff
PB  - Simon & Schuster
N2  - Drawing on more than 20 years experience in customer service, the author provides ready-to-use letters and memos that cover every phase of customer service. Included are letters for reaching potential customers, as well as a wide variety of inter- and intra-departmental memos, advisories, and newsletters to help customers service personnel provide optimal service to clients. Organized in five sections: communication with current customers, reaching prospective customers, intradepartmental and dealer communications, interdepartmental communications and public relations
UR  - http://www.amazon.com/exec/obidos/ASIN/0133358038/chopaconline-20
ER  -