TY  - BOOK
AU  - Shanmugasundaram,S.
TI  - Customer relationship management : modern trends and perspectives
SN  - 8120333268 (paperback)
PY  - 2008///
CY  - New Delhi
PB  - PHI Learning
UR  - http://www.amazon.com/exec/obidos/ASIN/8120333268/chopaconline-20
ER  -