TY  - BOOK
AU  - Gosney, John W. ; Boehm, Thomas P.
TI  - Customer relationship management essentials
T2  - Prima development
SN  - 8120318099 (hardcover)
PY  - 2010///
CY  - New Delhi
PB  - PHI Learning
UR  - http://www.amazon.com/exec/obidos/ASIN/8120318099/chopaconline-20
ER  -