TY  - BOOK
AU  - Deep,Samuel D.
AU  - Sussman,Lyle
TI  - What to ask when you don't know what to say 
SN  - 1567311903 (hardcover)
PY  - 1993///
CY  - Englewood Cliff
PB  - Fine Communications
N2  - Asking the right question at the right time is a career-building skill that this guide aims to teach. It provides more than 700 word-for-word questions for responding to virtually every conceivable on-the-job situation, to help clarify problems, solve misunderstandings, and avoid saying something damaging or inappropriate. The guide covers all types of day-to-day encounters and helps readers focus their ideas, bridge conflicting views, build rapport, strengthen relationships and deflect anger and hostility
UR  - http://www.amazon.com/exec/obidos/ASIN/1567311903/chopaconline-20
ER  -