TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield, Glen H.
AU  - Urdhwareshe, Rashmi
AU  - Urdhwareshe, Hemant
TI  - Total Quality Management 
SN  - 978-93-325-3445-2
U1  - 658.5 
PY  - 2015///
CY  - Delhi
PB  - Pearson
KW  - Management
N1  - Includes Index
ER  -