TY  - BOOK
AU  - Creech, Bill
TI  - The Five Pillars of Total Quality Management: How to make total Quality management Work for you
SN  - 0525937250
U1  - 658.4013 
PY  - 1994///
CY  - New York
PB  - Truman Talley Books
KW  - Total Quality Management
N1  - Includes Index
ER  -