TY  - GEN
AU  - Harrington, H. James 
TI  - Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness 
SN  - 0070267685
U1  - 658.562 
PY  - 1991///
CY  - New Delhi
PB  - McGraw Hill
KW  - Quality control
KW  - Production management - quality control
N1  - Includes bibliographical reference and index
ER  -