Harrington, H. James  <br/><br/>
Business Process Improvement :  The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness / 

 - New Delhi:  McGraw Hill,  1991. 
 - xiii, 274p  20.5 x 27 cm 
<br/><br/> Includes bibliographical reference and index. 
<br/><br/><label>ISBN: </label>0070267685 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Production management - quality control
<br/><br/><label>Dewey Class. No.: </label>658.562  / HAR-B