BESTERFIELD DALE H. <br/><br/>
Total Quality Management 

 - 3rd ed. 
 - Upper Saddle River, N.J. :  Prentice Hall,  2003. 
 - xi, 640 p. : 
<br/><br/>Includes bibliographical references (p. 635-640) and index. 
<br/><br/><label>ISBN: </label>0130993069 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.4/01  / BES-T