01182nam a22001937a 4500 9788131764961 658.5 BES-T DALE H. BESTERFIELD Total Quality Management 3rd Ed; India, Dorling Kindersley (India) Pvt. Ltd. 2012 558p, (TQM) Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers. Includes Appendix, References and Index. Management Industrial Management BK 32439 32439 0 2024-02-27 0 0 0 Management Science AUKC AUKC Management Science 2024-02-21 Gift From Central Library 0 658.5 BES-T AUKHG0074 2024-02-27 00:00:00 BK