01134nam a22001697a 4500020001800000082001700018100002400035245002900059250001200088260005500100300001000155490001000165500070300175504004500878650001500923650002600938  a9788131764961  a658.5bBES-T  aDALE H. BESTERFIELD  aTotal Quality Management  a3rd Ed;  aIndia,bDorling Kindersley (India) Pvt. Ltd.c2012  a558p,  a(TQM)  aPresenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers.  aIncludes Appendix, References and Index.  aManagement  aIndustrial Management