TY  - GEN
AU  - Beisse, Fred,
TI  - A Guide to Computer User Support for Help Desk & Support Specialists
SN  - 9781133187820
U1  - 004.068 
PY  - 2013///
CY  - Boston, MA
PB  - Course Technology, Cengage Learning
KW  - Copmuter Science
ER  -