Beisse, Fred, <br/><br/>
A Guide to Computer User Support for Help Desk & Support Specialists 

 - 5th Ed; 
 - Boston, MA  Course Technology, Cengage Learning  2013 
 - xviii, 670p, 
<br/><br/><label>ISBN: </label>9781133187820 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Copmuter Science
<br/><br/><label>Dewey Class. No.: </label>004.068  / BEI-A