TY  - BOOK
AU  - Beckford, John
TI  - Quality : : A Critical Introduction
SN  - 9781138186125
U1  - 658.562	 
PY  - 2017///
CY  - London
PB  - Routledge, Taylor & Francis Group
KW  - Management Science
KW  - Business  Administration
N1  - Exploring the basics of management theory and the work of the quality gurus, who have formed the foundation of current practice, this new edition builds upon the previous editions' unique critical perspective of quality. A number of key management practices are considered including the new ISO9001:2015 standards, EFQM, systems thinking, systems practice, business process reengineering, six-sigma, organisational learning, intelligent organisation, skills-based quality management, and service quality management. An extended, in-depth case studies completes the text, exploring organisational performance transformation through the use of key methodologies such as: soft systems; viable systems modelling; process analysis, job design and statistical methods -- Provided by publisher; Includes Glossary reference and Index
ER  -