Gr�nroos, Christian. <br/><br/>
Service Management and Marketing :  a Customer Relationship Management Approach,  

 - 2nd ed. 
 - [S.l.] :  Wiley,  2000 
 - 404 p. ;  25 cm. 
<br/><br/><label>ISBN: </label> $75.00 9812531432 
<br/><br/><label>Dewey Class. No.: </label>658.8  / GRO-S