Wilson, John P <br/><br/>
The Call Center Training Handbook A Complete Guide to Learning & Development in Contact Centres 

 - New Delhi:  Kogan Page,  2009. 
 - xiv, 319 (Rk # 9.b Sh # 3). 
<br/><br/><label>ISBN: </label>9780749456832 
<br/><br/><label>Source: </label> Pak Book  PKR 1033.56 
<br/><br/><label>Dewey Class. No.: </label>658.31245