TY  - BOOK
AU  - Besterfield,Dale H.
AU  - Besterfield-Michna,Carol
AU  - Besterfield,Glen
AU  - Besterfield-Sacre,Mary
TI  - Total Quality Management 
T2  - 3rd edition
SN  - 9788177584127
U1  - 658.4013 
PY  - 2003///
CY  - New Delhi
PB  - Prentice Hall
N2  - Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers
UR  - http://www.amazon.com/exec/obidos/ASIN/0130993069/chopaconline-20
ER  -