DALE, Barrie G. Managing Quality and Human Resources A Guide to Continuous Improvement - 2nd ed. - [S.l.] : Wiley-Blackwell, 1997 - 288 p. ; 23 cm. ISBN: 063120024X (paperback) $62.95 9780631200246 (paperback) Dewey Class. No.: 658.562 / DAL-C