00420nam a2200157Ia 4500 20260407085218.0 251127s9999 xx 000 0 und d 1560524987 (paperback) | 658.812 FRI-C Friedman, Nancy J. Crisp : Customer Services Nightmares 1st ed. [S.l.] : Crisp Learning, Management Sciences BK 1387 1387 0 0 0 0 Management Science AUSC AUSC Management Science 2012-01-17 1418 658.812 FRI-C P4072 BK