Friedman, Nancy J. <br/><br/>
Crisp : Customer Services Nightmares  

 - 1st ed. 
 - [S.l.] :  Crisp Learning, 
<br/><br/><label>ISBN: </label>1560524987 (paperback) |  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management Sciences 
<br/><br/><label>Dewey Class. No.: </label>658.812  /  FRI-C