Heizer, Jay H. <br/><br/>
Cases in Total Quality Management :  Manufacturing and Services  

 - 1st ed. 
 - [S.l.] :  South-Western Educational Publishing,  1998 
 - 300 p. ;  28 cm. 
<br/><br/><label>ISBN: </label>0789506947 (paperback)  $53.95 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / HEI-T