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The complete customer service model letter & memo book Michael Ramundo.

By: Material type: TextTextPublication details: Englewood Cliff Simon & Schuster, 1995.Description: 360 pISBN:
  • 0133358038 (hardcover)
  • 9780133358032 (hardcover)
Online resources: Summary: Drawing on more than 20 years experience in customer service, the author provides ready-to-use letters and memos that cover every phase of customer service. Included are letters for reaching potential customers, as well as a wide variety of inter- and intra-departmental memos, advisories, and newsletters to help customers service personnel provide optimal service to clients. Organized in five sections: communication with current customers, reaching prospective customers, intradepartmental and dealer communications, interdepartmental communications and public relations.
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Item type Current library Collection Call number Status Barcode
Book Book Air University Central Library Islamabad NFIC 651.75 R1401T (Browse shelf(Opens below)) Available P0496

Drawing on more than 20 years experience in customer service, the author provides ready-to-use letters and memos that cover every phase of customer service. Included are letters for reaching potential customers, as well as a wide variety of inter- and intra-departmental memos, advisories, and newsletters to help customers service personnel provide optimal service to clients. Organized in five sections: communication with current customers, reaching prospective customers, intradepartmental and dealer communications, interdepartmental communications and public relations.

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