Designed for the sophomore through MBA level Management Information System, Information Technology, and Information System courses taught in departments of Business, Management Information Systems, Information Systems, Computer Systems, and Management. This best-selling text, through four editions, has prepared students for the ever-changing demands of information systems management by focusing on the interconnections between technology, the organization, and IS management. Additionally, the authors track emerging technologies and organizational trends using real business examples to illustrate MIS issues and concepts. The Fifth Edition offers expanded coverage of the Internet and focuses on the way this new resource is transforming the way firms conduct business. Business processes are now introduced in Chapter 3 with a discussion of how they can impact the redesign of an organization to be more competitive. A continuously updated web site supports the new edition by providing on-line exercises with links to interesting URLs that enhance and enrich the material offered in the text. Internet Connection icons with the text margins note when additional web resources are available.