A guide for information professionals and senior managers which recognises the unique and diverse nature of the voluntary/not-for-profit sector. Designed to help them develop their information services in the context of the sector's varied and evolving needs. Demonstrates, with practical case studies, the role of the information function, how it strengthens strategic and operational aspects of voluntary organisation management. Contributors include experienced practitioners in the sector. Students of voluntary sector management will also find this an invaluable textbook. Contents:Preface; Introduction; Introducing the voluntary sector; Charity financial reporting, fiscal matters and governance; Managing change in the voluntary sector; Information and communication in the voluntary sector; The role of information in developing policy; International perspectives; Managing the library and information service in a voluntary organisation; User services; Developing new products and services, including electronic publishing; Acquiring and organising material; Library automation for voluntary organisations; Knowledge management: why get involved with the Internet?; Copyright and information: issues in protection and liability; Records management and archives in the voluntary sector; Staffing issues; Marketing the information service in a voluntary sector organisation. Case studies: Archives and records management at Leonard Cheshire Foundation; Christian Aid: evaluation of library services; Library automation at the NSPCC Library; Launching a web page: Alcohol Concern; Information audit at Charities Aid Foundation; Information collection and dissemination in an international context: the case of CRIN. Appendix: electronic information resources for the voluntary and community sector. Index.