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The impact of human capital on business performance as mediated by service innovation advantage and moderated by environment dynamism & competitiveness

By:

Hassan, Fahad ( 130000) 2016

Material type: Text

TextPublication details: Islamabad Air University School of Management AUSOM ( Air University Main Campus) 2016.Description: 50 p. CDSummary: This paper studies the Impact of Human Capital on Business performance in the presence of Service Innovation advantage and Environment Dynamism (ED) & Competitiveness (EC) as moderators in the context of Financial Institutions of Pakistan in an attempt to highlight the importance of Human Capital as a resource that can be leveraged through the use of Service Innovation in response to changing Environment in terms of change in trends and in nature of Competition. The results obtained were analysed through the Mediated Moderation analysis, Correlation, Reliability analysis and Descriptive analysis. The result proved the Relationship between Human Capital and Business performance including the direct, Indirect and total effect, therefore confirming the role of Mediation Played by the Service Innovation Advantage but the Role of Moderators: ED & EC proved to be insignificant.

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Item type	Current library	Call number	Status	Barcode
Thesis	Air University Central Library Thesis Repository (5th Floor)	658 HAS-BBA (Browse shelf(Opens below))	Available	PR1072

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This paper studies the Impact of Human Capital on Business performance in the presence of Service Innovation advantage and Environment Dynamism (ED) & Competitiveness (EC) as moderators in the context of Financial Institutions of Pakistan in an attempt to highlight the importance of Human Capital as a resource that can be leveraged through the use of Service Innovation in response to changing Environment in terms of change in trends and in nature of Competition. The results obtained were analysed through the Mediated Moderation analysis, Correlation, Reliability analysis and Descriptive analysis. The result proved the Relationship between Human Capital and Business performance including the direct, Indirect and total effect, therefore confirming the role of Mediation Played by the Service Innovation Advantage but the Role of Moderators: ED & EC proved to be insignificant.

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