Human resource management : a customer-oriented approach (Record no. 7197)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01665nam a2200229 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | ASIN0132536757 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190522130811.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140912s1997 xxu eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0132536757 (paperback) |
| Terms of availability | $102.80 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780132536752 (paperback) |
| 037 ## - SOURCE OF ACQUISITION | |
| Terms of availability | 195.00 PKR |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | AUI |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Newman, Diann R. |
| 9 (RLIN) | 5947 |
| 245 10 - TITLE STATEMENT | |
| Title | Human resource management : a customer-oriented approach |
| Remainder of title | |
| Statement of responsibility, etc. | Diann R. Newman, Richard M. Hodgetts. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Upper Saddle River |
| Name of publisher, distributor, etc. | Prentice Hall |
| Date of publication, distribution, etc. | 1998. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 471 p. |
| Dimensions | 25 cm. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Human Resource Management: A Customer Oriented Approach addresses the needs of human resource management in the hospitality industry. Drawn from industry research and developments in real organizations, the book presents a comprehensive and practical discussion of the human resource issues unique to the hospitality industry. Dedicated to identifying and addressing customer needs, developing outstanding service, and maintaining total quality service; the book presents the role of HRM activities and provides applications of those functions to improving service, productivity, and profit. It presents total quality management in a practical manner so readers can apply these ideas in the workplace. And it emphasizes diversity, ethics, discrimination, and the ways hospitality managers address these issues. A valuable reference for any manager in a hospitality business seeking to improve the functioning of that organization. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hodgetts, Richard M. |
| 9 (RLIN) | 5948 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Amazon.com |
| Uniform Resource Identifier | <a href="http://www.amazon.com/exec/obidos/ASIN/0132536757/chopaconline-20">http://www.amazon.com/exec/obidos/ASIN/0132536757/chopaconline-20</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Air University Central Library Islamabad | Air University Central Library Islamabad | 09/12/2014 | Not available. | Not available. | 658.3 N42011H | P0737 | 01/11/2017 | 01/11/2017 | Book | Program Relevancy: BBA;MBA 3.1/2;2.1/2 Course Relevancy: Human resource mangement; Strategic HR and leadership |