Service Management and Marketing : (Record no. 2800)
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| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
|---|---|
| Terms of availability | $75.00 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9812531432 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Author Mark | GRO-S |
| 100 1# - MAIN ENTRY--AUTHOR | |
| Author Name | Gr�nroos, Christian. |
| 245 10 - TITLE STATEMENT | |
| Title | Service Management and Marketing : |
| Sub-Title | a Customer Relationship Management Approach, |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of Publication | [S.l.] : |
| Name of publisher, distributor, etc. | Wiley, |
| Date of publication, distribution, etc. | 2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pages | 404 p. ; |
| Dimensions | 25 cm. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gronroos, Christian. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Withdrawn status | Not for loan | Permanent Location | Current Location | Shelving Location | Date acquired | Full Call Number | Accession No./Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Air University Central Library Islamabad | Air University Central Library Islamabad | Management Science | 05/23/2012 | 658.8 GRO-S | P4625 | 05/23/2012 | Book | ||
| Air University Central Library Islamabad | Air University Central Library Islamabad | Management Science | 05/23/2012 | 658.8 GRO-S | P5150 | 05/23/2012 | Book |