The Saturn difference : (Record no. 27032)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00443nam a2200145Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0471314498 (alk. paper) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 LEN |
| 100 ## - MAIN ENTRY--AUTHOR | |
| Author Name | Lenz, Vicki. |
| 245 #4 - TITLE STATEMENT | |
| Title | The Saturn difference : |
| Sub-Title | creating customer loyalty in your company / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | J. Wiley, |
| Place of Publication | New York : |
| Date of publication, distribution, etc. | 1999 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pages | xiii, 274 p. : |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject / Department | Consumer satisfaction. Customer relations. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Withdrawn status | Not for loan | Collection code | Permanent Location | Current Location | Shelving Location | Date acquired | Full Call Number | Accession No./Barcode | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Air University Central Library Gifted Books | Air University Central Library Gifted Books | Management Science | 04/15/2022 | 658.812 LEN | G1555 | Book |