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What to ask when you don't know what to say

Deep, Samuel D.

What to ask when you don't know what to say Samuel D. Deep, Lyle Sussman. - Englewood Cliff Fine Communications, 1993. - 310 p. 22 cm.

Asking the right question at the right time is a career-building skill that this guide aims to teach. It provides more than 700 word-for-word questions for responding to virtually every conceivable on-the-job situation, to help clarify problems, solve misunderstandings, and avoid saying something damaging or inappropriate. The guide covers all types of day-to-day encounters and helps readers focus their ideas, bridge conflicting views, build rapport, strengthen relationships and deflect anger and hostility.

1567311903 (hardcover) $8.98 9781567311907 (hardcover)

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